Returns
Shop with confidence
Request a return or exchange of eligible pieces within 14 days of delivery. Pieces should be unworn, unaltered and in their original condition with packaging and accessories. This store benefit preserves your statutory rights.
Exceptions
Our voluntary return offer excludes personalised or specially altered pieces. For hygiene, earrings cannot be returned after wear or after a hygiene seal, if provided, is opened. These exceptions do not exclude remedies for defects or an incorrect item.
Defects or incorrect items
Contact us within 30 days of delivery for a defect or an item that does not match your order. Include your order number and, where possible, a photograph. We arrange a replacement or refund at no additional cost and handle the request within a week of notification.
How to request a return
WhatsApp 01273527689 with your order number and product code. We arrange collection and inspection. An unboxing video is not required. Refunds use the original payment method, or an agreed method for cash purchases; store credit is optional. We cover eligible return collection. Your statutory rights remain unaffected.